Athens is committed to assisting you and your employees during this challenging time. We have developed a COVID-19 Care Line (877.494.4300) to offer education and support from a licensed medical professional for injured workers who were exposed to COVID-19.
We are also working with our Medical Provider Networks to ensure they have expanded their networks to include additional pulmonologists and immunologists as well as telehealth options.
One of the most important things you can do for a COVID-19 claim is report it timely. This allows us to facilitate immediate treatment for the injured employee and enables your claims team to gather all necessary information during the shortened investigation window. When you are reporting a new claim, the following information would greatly assist with the initial claim processing:
- Confirm if the employee was directed to work outside of the home or residence
- Determine if the specific worksite has any other positive COVID-19 cases
- Notify us if an employee was paid sick leave benefits specifically available in response to COVID-19
Athens is here to assist you with any questions or planning regarding this Executive Order or COVID-19 claims reporting. We will continue to monitor the developments in our industry related to COVID-19 as well as legislation on presumptions to ensure consistent claims handling and information sharing with our client partners.