Athens Administrators claims handling philosophy is rooted in a desire to be advocates both for our clients and their employees. Understanding that Workers’ Compensation is a benefit delivery system designed to care for those legitimately injured at work, we focus on taking care of injured employees – getting them the care they need immediately while limiting frictional delays.
Through our Athens Advocacy Program (AAP), we offer employers and their injured workers a unique service that will allow the workers’ compensation process to efficiently move towards claim resolution. Along with adhering to our Athens Administrators Best Practices, at key-points of the claims administration process, we can personally meet with your injured workers.
Personalized One on One Meetings – By proactively reaching out to the employee to explain the settlement offer and discuss the process, we build trust with the injured employee and this helps us reach settlement while avoiding litigation. Even with proactive actions by the Examiner, injured employees can develop a certain stress level by not understanding if the proposed settlement is right for them. To help ensure that the settlement process is not delayed, Athens Administrators can schedule an on-site meeting at the employer’s location or video conference with the injured worker. During this personalized meeting we can review the settlement documents and answer any questions the injured worker may have about their claim.
By offering this personalized service to your injured workers we can ensure that clear communication and accessibility to our claims professionals is in place which leads to better outcomes for injured employees, lower costs for employers, and faster claim resolutions or closures.